Warranty
Last updated: 19 September 2026
1. Your statutory guarantee
As a consumer, you are entitled to a two-year statutory warranty on new products purchased from us, starting from the date of delivery. The product must correspond to what you have ordered and what you can reasonably expect. Any further mandatory consumer protection remains applicable. For this guarantee, Navana / Cupboo Europe, as the seller, is your point of contact. Navana / Cupboo Europe, Vlietestraat 58, 8531 Bavikhove, Belgium. Company and VAT number: BE 0840 843 411. Email: hello@meetcupboo.com. Telephone: +32 472 64 64 87.
2. 12-month manufacturer’s warranty
The international Cupboo website states that there is a limited 12-month manufacturer’s warranty. Whether this applies to a specific purchase depends on the manufacturer’s terms and conditions. You do not need to rely on this to make a claim under your statutory warranty with us. The 12-month period does not reduce your two-year statutory warranty.
3. Reporting a fault
Please contact us at hello@meetcupboo.com, quoting your order reference or other proof of purchase and providing a description of the problem. Please report any fault you discover as soon as possible. A photo or short video may help with the assessment. We will discuss the next steps and, if necessary, arrange for the item to be returned. You do not need to negotiate with the manufacturer yourself.
4. Repair, replacement and refund
In the event of a defect covered by the statutory guarantee, you are entitled, under the statutory terms and conditions, to repair or replacement free of charge. This must be carried out within a reasonable period and without causing significant inconvenience. Where the law provides for this – for example, if repair or replacement is impossible or is not carried out properly – you may request a price reduction or cancellation of the sale. Necessary costs for the proper handling of a valid warranty claim, including transport, will not be passed on to you. The statutory warranty period is suspended for the time required for repair or replacement.
5. Use and damage
Normal wear and tear, and damage caused by misuse, incorrect power supply, accidents or tampering, do not in themselves constitute a lack of conformity. Please follow the instructions for use and maintenance. Opening the packaging, removing a sticker or tampering with the product does not automatically invalidate your statutory rights: we will assess the specific defect and its cause in accordance with the law.
6. Business purchases
The statutory consumer guarantee applies to consumers. For business purchases and healthcare organisations, we assess the applicable rights and warranty terms on the basis of the contract and the applicable law. Please contact us to find out the terms that apply to your quotation.