Terms and Conditions
Last updated: 19 September 2026
1. Seller and contact details
This online shop is operated by Navana / Cupboo Europe. Navana / Cupboo Europe, Vlietestraat 58, 8531 Bavikhove, Belgium. Company and VAT number: BE 0840 843 411. Email: hello@meetcupboo.com. Telephone: +32 472 64 64 87. If you have any questions about products, orders or these terms and conditions, please contact us directly.
2. Application
These terms and conditions apply to purchases made via our online shop. You can view and save them before placing your order. The version in force at the time you place your order will continue to apply to that order. Subsequent changes do not affect an existing agreement.
The provisions regarding the statutory right of withdrawal and the statutory consumer guarantee apply to consumers. For business purchases, rentals and pilot schemes, the terms set out in the accepted proposal also apply. Mandatory statutory rights remain in force at all times.
3. Product information and use
We describe the features, design and price of our products on the product pages. Colours may vary slightly due to screen settings. This does not affect our obligation to supply a product that complies with the terms of the contract. Please use and maintain the product in accordance with the instructions provided.
4. Ordering and payment
Before making payment, please check your chosen model, quantity, address and contact details. The checkout screen displays the total amount. Payments are processed via Mollie. Once payment has been successfully completed, you will receive a confirmation and an order reference number. Please report any errors in your order as soon as possible via hello@meetcupboo.com.
If a product you have ordered is out of stock, we will contact you to find a solution. We will not replace it with another product without your consent. If we are unable to fulfil the order, we will refund the amount paid.
5. Prices and delivery
All prices are in euros and include VAT. We deliver to the European Union and the United Kingdom. Postage costs are €10.35 including VAT per order and are shown before payment. Shipments are dispatched from China. The expected delivery time is 7 to 15 days after payment confirmation. You can track your specific delivery via your order details. In the event of a delay, please contact us; your statutory rights in the event of non-delivery remain applicable.
For consumers, the risk of loss or damage passes to you as soon as you or a third party designated by you receives the product, subject to the statutory exception where you choose a carrier not offered by us. Subsequent price changes do not apply to confirmed orders.
6. Returns and warranty
As a consumer, you have a statutory right of withdrawal of 14 days when making an online purchase. The Returns and Refunds page explains how to cancel your order and return the goods.
New consumer goods are covered by a two-year statutory warranty from the date of delivery. Please read the Warranty page for details on how this is handled. Any 12-month manufacturer’s warranty does not limit our statutory obligations as a seller.
7. Website and intellectual property
Please use this website lawfully. Sending malicious code, misusing forms and gaining unauthorised access to data are not permitted. Texts, images and trademarks belong to their respective owners. Any use beyond what is permitted by law requires their consent.
Links to other websites are subject to the terms and conditions and privacy policies of those websites. We remain responsible for our own contractual and legal obligations.
8. Personal data
In our privacy policy, you can find out what data we process when you visit our website, contact us or place an order, why we do so, and how you can exercise your rights.
9. Liability and disputes
Our liability is governed by the applicable law. These terms and conditions do not exclude any liability that cannot be excluded by law and do not limit your statutory consumer rights.
The contract is governed by Belgian law. This choice of law does not deprive consumers of the protection afforded by mandatory provisions that would apply in the absence of such a choice. Please submit any complaints first via hello@meetcupboo.com, so that we can seek a solution. You retain access to the competent court and the applicable out-of-court dispute resolution procedures.
If any provision is found to be invalid, the other provisions shall remain in force to the extent that the contract can continue to exist without that provision.
If you are unable to reach a solution with us, you can find information on mediation at the Consumer Ombudsman Service.