# Returns and refunds | Cupboo

14-day right of withdrawal, returns to Belgium and a refund for your order.

Source: https://www.meetcupboo.com/returns

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Legal

# Returns and refunds

Last updated: 19 September 2026

## 1. 14-day cooling-off period

As a consumer, you may cancel your online purchase without giving any reason up to 14 days after the day on which you, or a third party designated by you (other than the carrier), receives the product. In the case of goods from a single order that are delivered separately, the period begins upon receipt of the last item. This right also applies to discounted products.

## 2. Register your return

Please let us know within this period by sending an unambiguous statement that you are withdrawing from the contract. You can do this via [hello@meetcupboo.com](mailto:hello@meetcupboo.com) or by post to Navana / Cupboo Europe, Vlietestraat 58, 8531 Bavikhove, Belgium. Please state your name and order reference where possible. You do not need to wait for our confirmation for your withdrawal to be valid. You may use the example below, but this is not compulsory.

## 3. Returns and return address

Please send the goods to **Navana / Cupboo Europe, Vlietestraat 58, 8531 Bavikhove, Belgium**, no later than 14 days after you have notified us of your withdrawal. Do not send them to the manufacturer in China. Pack them carefully, include all parts supplied, and keep your proof of dispatch. A trackable parcel will help with follow-up.

## 4. Condition of the product

You may unpack and examine the product in the same way as you would in a shop. For any use that goes beyond what is necessary to establish the nature, characteristics and functioning of the product, a demonstrable reduction in value may be charged. The original packaging is recommended for safe transport, but is not an absolute condition for exercising your statutory right of withdrawal.

## 5. Return costs

In the case of a standard cancellation, you are responsible for the direct costs of returning the item. These depend on the carrier you choose. We do not charge any separate administration or restocking fees. If your product is faulty or has been delivered incorrectly, please contact us first: in the event of a valid warranty claim, we will cover the necessary return costs.

## 6. Refunds

In the event of a full cancellation, we will refund the purchase price and the cost of the cheapest standard delivery option available. Any additional costs for a more expensive delivery method chosen by you will not be refunded. We will refund you within 14 days of receiving your notice of withdrawal using the same payment method, unless you expressly agree to a free alternative.

 We may wait until we have received the goods or you have provided proof of return, whichever occurs first. Processing by your bank may then take some time. Please contact us if a promised refund has not been received.

## 7. A faulty or incorrect product

Your rights in the event of a fault are separate from the cooling-off period. Please refer to our [warranty policy](/warranty) and contact us with your order reference and a description of the problem. A fault identified after the return period has expired may still be covered by the statutory warranty.

## 8. Example of a notice of withdrawal

To: Navana / Cupboo Europe, Vlietestraat 58, 8531 Bavikhove, Belgium, hello@meetcupboo.com.

 I hereby give notice that I am withdrawing from the contract for the following goods: …
Ordered on / received on: …
Name: …
Address: …
Date: …
Signature (only for paper notifications): …

 You are not obliged to use this template.

[Any questions? Please get in touch](/contact)